Call Us: 250-475-3626

Call Us: 250-475-3626

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The Foam Zone Return & Refund Policy

If, after delivery and before you’ve slept on the mattress 100 nights, you aren’t convinced that you have purchased the best mattress for the best sleep, and have contacted support and have worked with us to customise your mattress for your specific sleep needs and made the recommended layer adjustments, we will pick up the mattress and refund the full cost of the mattress to you. We fully guarantee and offer a comprehensive warranty on all of our mattresses and components. We offer a no hassle, full refund policy. If after delivery and before 100 days have expired you wish to return it. We are convinced that because we offer the best mattress available, you will be convinced too.

Limited Warranty

We offer a limited warranty, but void by the following factors: Care (rips, tears, wearing, staining), and hygiene (organic staining, perspiration, or body odour). If your mattress has been designated returnable or replaceable, prior to pick up you must ensure that the mattress is not damaged, have odours or be visibly soiled in any way. If your mattress is located outside Canada, you are responsible for any costs associated with pick-up and return.

If you have financed your mattress through our third-party financing option, you’ll receive a full refund less any applicable financing fees paid to date directly to them. All purchased products must be in a condition suitable for donation to be eligible for return (i.e. no stains, tears, excessive odours or soiling).

Certain Conditions Apply

If your mattress was financed by our national 3rd party warranty service, the provider will handle all claims, and provide images and reporting supporting the legitimacy of your claim. All mattresses and individual layers within mattresses must be flipped every three months. Latex mattress layers are to be replaced in the sequence that you have customised to suit your sleep needs. Please make note of the sequence of the layers before flipping your mattress components, making sure to replace them in the proper order. The mattress core and toppers will be prorated, based on time in years that it is used, up to 20 years for Organic Pure, and 25 years for Organic Pure+, or 20% off the next purchase.