The Foam Zone Return & Refund Policy
Limited Warranty
We offer a limited warranty, but void by the following factors: Care (rips, tears, wearing, staining), and hygiene (organic staining, perspiration, or body odour). If your mattress has been designated returnable or replaceable, prior to pick up you must ensure that the mattress is not damaged, have odours or be visibly soiled in any way. If your mattress is located outside Canada, you are responsible for any costs associated with pick-up and return.
If you have financed your mattress through our third-party financing option, you’ll receive a full refund less any applicable financing fees paid to date directly to them. All purchased products must be in a condition suitable for donation to be eligible for return (i.e. no stains, tears, excessive odours or soiling).
Certain Conditions Apply
If your mattress was financed by our national 3rd party warranty service, the provider will handle all claims, and provide images and reporting supporting the legitimacy of your claim. All mattresses and individual layers within mattresses must be flipped every three months. Latex mattress layers are to be replaced in the sequence that you have customised to suit your sleep needs. Please make note of the sequence of the layers before flipping your mattress components, making sure to replace them in the proper order. The mattress core and toppers will be prorated, based on time in years that it is used, up to 20 years for Organic Pure, and 25 years for Organic Pure+, or 20% off the next purchase.